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Compliance· 4 min read
Contact limiter: how to follow debtor communication rules automatically
Why checking call time and frequency should be left to the system, not to an operator's memory.
Debtor communication rules limit call times, call counts and channels. With dozens of operators and thousands of cases, keeping these rules in mind is impossible: violations happen not out of bad intent but due to workload.
How the limiter works
Before every contact the system checks the conditions and blocks dialing if a rule would be broken:
- Allowed call time, taking the time zone into account.
- Number of contacts per day, week and month.
- Stop factors: refusal to communicate, dispute, bankruptcy.
- Channel: call, SMS or messenger — each with its own limits.
What it gives you
Management is confident the rules are followed all the time, not only during audits. Every contact attempt and limiter decision goes into the log, which can be shown to a regulator or auditor at any moment.
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