Core product
Debt collection CRM
Our own system for banks and MFIs: portfolio, queue, telephony, contact limits and reporting — all in one window.
ITIT Park Uzbekistan resident
CRM for managingproblem debt
Digital Vector is an IT company from Tashkent. We build our own CRM for banks and MFIs and automate business processes — from portfolio upload to results control.
- In-house product
- Built for banks and MFIs
- Tailored to your processes
- to launch the system on your data
- 4 wks
to launch the system on your data
- case lifecycle stages in one system
- 6
case lifecycle stages in one system
- contact channels: call, SMS, voice bot
- 3
contact channels: call, SMS, voice bot
- of employee actions recorded in the log
- 100%
of employee actions recorded in the log
What we do
Our services
Our core product is a debt collection CRM. Around it — automation, consulting and integrations.
02
Business automation
CRM, workflows, document management and internal systems built around your processes — not only in finance.
03
IT consulting
Process audit, solution architecture and an automation roadmap — before development or as a standalone project.
04
Integrations
We connect core banking, accounting systems, telephony, SMS gateways and messengers. Data syncs without manual transfer.
Find a solution
Find the right solution in 3 questions
Answer a few short questions — we will show where to start and prepare a proposal for your task.
Question 1 of 3
Who are you?
How the CRM works
The full case cycle — from portfolio to result
Every stage happens inside the system, so management always sees the current state of the portfolio.
- 01
Portfolio
export from core banking
- 02
Import
no duplicates, no manual work
- 03
Strategy
segment and priority
- 04
Queue
cases assigned automatically
- 05
Contact
call · SMS · voice bot
- 06
Result
promise · payment · handover
Product demo
What working in the CRM looks like
Scroll to see the key screens of the system. All data on the screens is illustrative.
- 01
Agent queue
The system ranks cases by priority. Agents don't choose whom to call — they simply take the next case.
- 02
Debtor card
All case information and the call script in one window. A promise to pay is recorded in one click.
- 03
Pre-call check
The limiter checks time, contact count and stop factors before the number is dialed.
- 04
Reports for management
Portfolio by days past due and team results update automatically.
Features
Everything for overdue debt management
Debtor card
Debt structure, phones, related persons, call recordings, promises and documents — in one window next to the call script.
Automatic case allocation
The system sets the order of work by segment, priority and agent workload.
Telephony
Manual calls, progressive dialer, callback and a voice bot. Connects to your existing PBX.
Contact limiter
Time, frequency and stop factors are checked before dialing. Rules cannot be bypassed.
Deadline control
Pre-trial deadlines are tracked automatically: a case never moves forward too early.
Analytics and reports
Portfolio by days past due, strategy performance and each agent's results — no manual Excel reports.
Audit log
Every action is recorded and cannot be altered.
Roles and access
Agents see their own cases, managers see the whole portfolio.
Everyaction —in the system.
A transparent process for management and audits
Implementation scenarios
How the system works in different organisations
Typical projects that an implementation starts with. We tailor the specific settings to your portfolio and rules.
Retail loan portfolio
- Task
- Overdue loans are handled in several systems, and management receives reports with a delay.
- Solution
- Portfolio import from the core banking system, automatic case assignment, the limiter and real-time ageing reports.
- 4 wks
pilot on one portfolio
- 100%
of calls pass the limiter
- 1
window for the operator
High volume of short-term loans
- Task
- Many small loans; early delinquency needs a fast, large-scale response.
- Solution
- Segment strategies, auto-dialer, SMS and a voice bot for early delinquency stages.
- 3
contact channels in one queue
- 6
lifecycle stages under control
- 1
click to record a promise to pay
Portfolios of several clients
- Task
- Portfolios must be kept separate, with reporting to each client individually.
- Solution
- Separate portfolios and access rights, reports for every client and a complete action log.
- 4
access roles out of the box
- 100%
of actions in the log
- 1
system for all clients
See the system in action
We will show the CRM on a demo environment or on an anonymised export of your portfolio — online or at your office in Tashkent.
Security
Client data stays under control
Hosted in Uzbekistan
The system runs on the bank's servers or in a data center in Uzbekistan, in line with personal data localization requirements.
Role-based access
Portfolio access depends on the role: agent, supervisor, manager, analyst.
Registered workstations
Login only from registered employee computers; every case access is logged.
Implementation
Launch within the first month
We work with your data and your rules. In a month — the first performance indicators.
- Week 11
Portfolio upload
Import profile for your export, roles and employees.
- Week 22
Rules setup
Limits, calendar, segments, SMS and document templates, telephony.
- Week 33
Agents go live
Training on real cases, queue and dialer launch.
- Week 44
First results
Contact rate, kept promises and collected amounts — before and after.
Dedicated project manager
For the whole contract term: knows your portfolio and settings and drives change requests to delivery.
Calculator
Estimate the implementation cost
A preliminary estimate in a minute. We will prepare an exact quote after a short call.
20 people
2050
IT Park
IT Park Uzbekistan resident
Digital Vector is a resident of IT Park, the state technology park supporting IT companies in Uzbekistan. We work transparently: official contracts, clear responsibility and a team in Tashkent.
- Official IT Park resident
- Transparent contracts
- Team in Tashkent
Questions
Frequently asked questions
The first launch on your data happens within a month: portfolio import, rule setup and operator training. Core banking integration and the voice bot may add a few weeks.
On your organisation's servers or in a data centre in Uzbekistan — in line with personal data localisation requirements.
Yes. We connect core banking, accounting systems, PBX, SMS gateways and messengers. Data syncs automatically.
No. MFOs and collection agencies use the collection CRM, and for companies in other industries we build CRM and automation around their processes.
Implementation is paid once, then a monthly fee for each user. You can get a preliminary estimate with the calculator on this page.
A dedicated project manager, technical support, updates and improvements as your processes change.
Yes. We run a demo on a demo environment or on an anonymised export of your portfolio — with no obligation.
Request
Let's discuss your task
Leave a request — we'll get back within one business day, show you the system and prepare a proposal for your process.
- Reply within one business day
- Demo on your data
- No obligations
- Phone
- +998 77 016 36 47
- info@dgvector.com
- Address
- Makhtumkuli St. 114A, IT Park Tashkent, 5th floor, office 503
Office
How to find us
Visit us for a meeting or a demo — our office is in IT Park Tashkent. Agree on a time by phone or via the request form.
Company details
- Legal name
- DIGITAL VECTOR LLC
- Office address
- Makhtumkuli St. 114A, IT Park Tashkent, 5th floor, office 503
- TIN
- 313 197 049
- IT Park resident
- Certificate No. 6954 dated 15.09.2026